Demir, Mahmut. Effects of organizational justice, trust and commitment on employees' deviant behavior / Mahmut Demir. - 2011. // Anatolia : an international journal of tourism and hospitality research. Vol. 22 (2011), No. 2
Kim, Taegoo (Terry). The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels / Taegoo (Terry) Kim, Woo Gon Kim, Hong-Bumm Kim. - 2009. // Tourism management : research - policies - practice. Vol. 30 (2009), No. 1
Hocutt, Mary Ann. The impact of service guarantees on consumer responses in the hotel industry / Mary Ann Hocutt, Michael R. Bowers. - 2005. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 13 (2005), No. 1
Početak