Kim, Taegoo (Terry)
      The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels / Taegoo (Terry) Kim, Woo Gon Kim, Hong-Bumm Kim.

KST: 4221-2; KST: 4221-2; KST: 2221
* odluke * preferencije * hotelijerstvo
* znanstveni članak
* service failure * service recovery * complaint handling * perceived justice * trust * nested model * model comparison * model parsimony

* decisions * preferences * hotel industry

1. Kim, Woo Gon
2. Kim, Hong-Bumm


U: Tourism management : research - policies - practice. Vol. 30 (2009), No. 1. - 51-62.

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