Traženo po: leisure services

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1. Emotional and cognitive antecedents of customer satisfaction in leisure services : the case of the Rostock Zoo ...

Benkenstein, Martin. Emotional and cognitive antecedents of customer satisfaction in leisure services : the case of the Rostock Zoo / Martin Benkenstein, Ugur Yavas, Dirk Forberger. - 2003. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 10 (2003), No. 3-4

2. Evaluating customer satisfaction: a contingency model approach ...

Toy, Dan. Evaluating customer satisfaction: a contingency model approach / Dan Toy, Deborah Kerstetter, Robin Rager. - 2001. // Tourism analysis : an interdisciplinary journal. Vol. 6 (2001), No. 2

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