Traženo po: interactional fairness

---

Početak        

zapisa / records: 37427 pogodaka / hits: (2 ) 2

1. Consumers' perceptions of fairness and the resultant effect on customer satisfaction ...

Severt, Denver. Consumers' perceptions of fairness and the resultant effect on customer satisfaction / Denver E. Severt, Paul D. Rompf. - 2006. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 15 (2006), No. 1

2. Prior experience satisfaction and subsequent fairness perceptions within the service experience ...

Severt, Denver. Prior experience satisfaction and subsequent fairness perceptions within the service experience / Denver Severt, Dana Tesone, Suzanne Murrmann. - 2005. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 13 (2005), No. 3-4

---

Početak