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Hotel cancelation policies, distributive and procedural fairness, and consumer patronage: a study of the lodging industry / Scott J. Smith ... [et al.]. - 2015. // Journal of travel & tourism marketing OTPIS 2021. Vol. 32 (2015), No. 7-8
Severt, Denver. Prior experience satisfaction and subsequent fairness perceptions within the service experience / Denver Severt, Dana Tesone, Suzanne Murrmann. - 2005. // Journal of hospitality & leisure marketing : the international forum for research, theory & practice. Vol. 13 (2005), No. 3-4
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