Bender Stringam, Betsy. An analysis of word-of-mouth ratings and guest comments of online hotel distribution sites / Betsy Bender Stringam, John Gerdes. - 2010. // Journal of hospitality marketing & management. Vol. 19 (2010), No. 7
Bender Stringam, Betsy. An investigation of the traveler rating lexicon across hotel segments / Betsy Bender Stringam, John Gerdes. - 2012. // Journal of quality assurance in hospitality & tourism. Vol. 13 (2012), No. 3
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An analysis of word-of-mouth ratings and guest comments of online hotel distribution sites ...