Walsh, Kate
      Understanding students' intentions to join the hospitality industry: the role of emotional intelligence, service orientation, and industry satisfaction / Kate Walsh, Song Chang, Eliza Ching-Yick Tse.

KST: 133; KST: 133-4; KST: 1051
* kadrovi i ljudski resursi * zaposlenici u ugostiteljstvu * Sjeverna Amerika
* znanstveni članak
* emotional intelligence * service orientation * intentions to stay in the hospitality industry

* human resources * employees in catering industry * North America

1. Chang, Song
2. Ching-Yick Tse, Eliza


U: The Cornell Hotel and restaurant administration quarterly. Vol. 56 (2015), No. 4. - 369-382.

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