Liu, Xianwei
      Can response management benefit hotels? Evidence from Hong Kong hotels / Xianwei Liu, Markus Schuckert, Rob Law.

KST: 733-1; KST: 2413; KST: 3223-1-1
* WEB 2.0, blog, društvene mreže, sadržaj koji stvara korisnik (UGC - User Generated Content, User Generated Reviews i/ili User Generated Media), eWoM (od-usta-do-usta), recenzije, e-usluge * management ugostiteljskog poduzeća * ponašanje i iskustvo potrošača
* znanstveni članak
* online ratings * response management * reputation management * cross-cultural * TripAdvisor

* WEB 2.0, blogs, social networks, user generated content (UGC), User Generated Reviews and/or User Generated Media, eWoM, reviews, e-services * management of catering enterprise * consumer behaviour and experience

1. Schuckert, Markus
2. Law, Rob


U: Journal of travel & tourism marketing OTPIS 2021. Vol. 32 (2015), No. 7-8. - 1069-1080.

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