Hotel cancelation policies, distributive and procedural fairness, and consumer patronage: a study of the lodging industry / Scott J. Smith ... [et al.].

KST: 2221; KST: 2413; KST: 2411; KST: 1051
* hotelijerstvo * troškovi ugostiteljskog poduzeća * management ugostiteljskog poduzeća * turistička statistika - teorija i metodološki problemi * Sjeveroistočna Azija
* znanstveni članak
* hotels * revenue management * cancelation policies * distributive fairness * procedural fairness

* hotel industry * costs of catering enterprise * management of catering enterprise * tourism statistics - theory and methodological problems * North-East Asia

1. Smith, Scott J.
2. Parsa, H.G.
3. Bujisic, Milos
4. van der Rest, Jean-Pierre


U: Journal of travel & tourism marketing OTPIS 2021. Vol. 32 (2015), No. 7-8. - 886-906.

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