Gallarza, Martina G.
      The quality-value-satisfaction-loyalty chain: relationships and impacts / Martina G. Gallarza, Irene Gil Saura, Francisco Arteaga Moreno.

KST: 216-2; KST: 4221-5; KST: 4221-4; KST: 1023ES
* kvaliteta u turizmu * zadovoljstvo * preferencije, vjernost * Španjolska
* znanstveni članak
* tourism services * quality-value-satisfaction-loyalty chain * partial least square * services * service quality assurance

* quality in tourism * satisfaction * preferences, loyalty * Spain

1. Gil Saura, Irene
2. Arteaga Moreno, Francisco


U: Tourism review = Revue de tourisme = Zeitschrift für Fremdenverkehr. Vol. 68 (2013), No. 1. - 3-20.

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