Solnet, David
      Legends of service excellence: the habits of seven highly effective hospitality companies / David Solnet, Jay Kandampully, Anna Kralj.

KST: 2221; KST: 216-2; KST: 4221-5; KST: 3221-1-1; KST: 133-4
* hotelijerstvo * kvaliteta u turizmu * zadovoljstvo * ponašanje i iskustvo potrošača * zaposlenici u ugostiteljstvu
* znanstveni članak
* service excellence * storytelling * customer and employee obsession

* hotel industry * quality in tourism * satisfaction * consumer behaviour and experience * employees in catering industry

1. Kandampully, Jay
2. Kralj, Anna


U: Journal of hospitality marketing & management. Vol. 19 (2010), No. 8. - 889-908.

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