Ekiz, Erdogan H.
      Obstaculos al reclamo : el comportamiento particular de los turistas ante los reclamos / Erdogan Ekiz.

KST: 3223-1-1; KST: 4221-5
* ponašanje i iskustvo potrošača * zadovoljstvo
* znanstveni članak
* characteristics of tourism * tourist * complaining behavior * constraints

* consumer behaviour and experience * satisfaction

U: Estudios y perspectivas en turismo. Vol. 19 (2010), No. 1. - 18-44.

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