Ekiz, Erdogan H.
      Factors influencing organizational responses to guest complaints: cases of Hong Kong and Northern Cyprus / Erdogan H. Ekiz. - 2009.

KST: 2221; KST: 1043; KST: 1023CY
* hotelijerstvo * Istočna Azija i Pacifik * Cipar
* znanstveni članak
* complaint management * current practices * hotels * Hong Kong * Northern Cyprus

* hotel industry * East Asia and the Pacific * Cyprus

U: Journal of hospitality marketing & management. Vol. 18 (2009), No. 6. - 539-573.

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