Sign.: 1, TC
The Cornell Hotel and restaurant administration quarterly. Vol. 52 (2011), No. 1. - 2011
Inv. br.: č2011/011-1
- Article of the year, volume 51: 2010 article of the year focuses on excellence in customer service, 6.
- Comparing downturns, profits, and rate growth, 7-8.
- What if?, 9-10.
- Service innovation: applying the 7-I model to improve brand positioning at the Taj Holiday Village Goa, India, 11-19.
- Competitive sets for lodging properties, 20-34.
- Factor determinants of total factor productivity growth in the Malaysian hotel industry: a stochastic frontier approach, 35-47.
- A commentary on the case study of state-owned hotels in China, 48-50.
- Commentary on a case study of state-owned hotels in China, 51-53.
- A multidimensional scale of switching barriers in the full-service restaurant industry, 54-63.
- A comparision of cold-water thawing options in Chinese restaurants, 64-72.
- Race differences in tipping: testing the role of norm familiarity, 73-80.