A study of the relationship between hotel informative service settings items and customer satisfaction / Shinyi Lin ... [et al.].

KST: 4221-5; KST: 4221-2; KST: 661; KST: 2221
* zadovoljstvo * odluke * turistička promocija i informiranje - općenito * hotelijerstvo
* znanstveni članak
* customer satisfaction * informative service setting items (ISSI) * hotel services * hotel-selection decision * likelihood of future recommendation

* satisfaction * decisions * tourism publicity and information - general * hotel industry

1. Lin, Shinyi
2. Ryan, Bill
3. Qu, Hailin
4. Martin, Lynda


U: Journal of quality assurance in hospitality & tourism. Vol. 11 (2010), No. 2. - 111-131.

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