Kim, Jong-Hyeong
      The effects of situational and personal characteristics on consumer complaint behavior in restaurant services / Jong-Hyeong Kim, Joseph S. Chen.

KST: 3223-1-1; KST: 224
* ponašanje i iskustvo potrošača * ugostiteljstvo - izvansmještajni kapaciteti
* znanstveni članak
* dining experience * restaurant service * situations * individual difference * propensity to complain

* consumer behaviour and experience * catering - nonaccommodation facilities

1. Chen, Joseph S.


U: Journal of travel & tourism marketing OTPIS 2021. Vol. 27 (2010), No. 1. - 96-112.

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