Galičić, Vlado
      Using the "LEARN Model" to resolve guest complaints / Vlado Galicic, Slobodan Ivanovic.

KST: 4221-5
* zadovoljstvo
* znanstveni članak
* guest * complaint * hospitality * LEARN Model

* satisfaction

1. Ivanović, Slobodan


U: Tourism and hospitality management OTPIS 2021. Vol. 14 (2008), No. 2. - 241-250.

---