Zemla, Michal
      The product quality of Polish ski-resorts: a case study of Silesian skiers' requirements, satisfaction and complaints / Michal Żemla.

UDK: 338.48-52:796.9(439)

KST: 81-2-2; KST: 4221-5; KST: 4221-4; KST: 1025PL
* zimsko-sportski turizam * zadovoljstvo * preferencije * Poljska
* znanstveni članak * original scientific paper
* importance-performance grid * Kano's model * ski resort * Poland

* winter-sports tourism * satisfaction * preferences * Poland

U: Tourism : an international interdisciplinary journal. Vol. 56 (2008), No. 1. - 41-58.

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