Sign.: T-2221
     Hospitality, tourism, and lifestyle concepts: implications for quality management and customer satisfaction / editors Maree Thyne, Eric Laws. - New York ; London ; Victoria : The Haworth Hospitality Press, 2004. - 244 str. ; 22 cm
ISBN 978-0-7890-2755-9.

KST: 2221; KST: 216-2; KST: 4221-5; KST: 111-2
* hotelijerstvo * kvaliteta u turizmu * zadovoljstvo * udžbenici
* knjiga

* hotel industry * quality in tourism * satisfaction * textbooks

1. Thyne, Maree - - urednik
2. Laws, Eric - - urednik


Inv. br.: k2008/008

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