Sign.: 1, TC
Journal of quality assurance in hospitality & tourism. Vol. 8 (2007), No. 1
1.
Pyo, Sungsoo
- - urednik
Inv. br.: č2007/087-1
Impacts of organizational responses on complainants' justice perceptions and post-purchase behaviors
, 1-25.
The development of a university foodservice quality survey instrument: a culture different perspective
, 27-47.
An empirical study of the effect of customer participation on service quality
, 49-73.
Bringing hotels to healthcare: a Rx for success
, 75-84.