Fu, Yao-Yi
      Hotel guests' cumulative satisfaction updating process in the context of service failure and service recovery / Yao-Yi Fu, Daniel Mount.

KST: 4221-5; KST: 2221
* zadovoljstvo * hotelijerstvo
* znanstveni članak
* service failure * service recovery * customer satisfaction updating process

* satisfaction * hotel industry

1. Mount, Daniel


U: International journal of hospitality and tourism administration. Vol. 8 (2007), No. 1. - 77-98.

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