Wilkins, Hugh
      How self-image congruence impacts customer satisfaction in hotels / Hugh Wilkins, Bill Merrilees, Carmel Herington. - 2006.

KST: 4221-5; KST: 4222; KST: 2221
* zadovoljstvo * image * hotelijerstvo
* znanstveni članak
* hotel industry * customer satisfaction * self-image congruence

* satisfaction * image * hotel industry

1. Merrilees, Bill
2. Herington, Carmel


U: Tourism analysis : an interdisciplinary journal. Vol. 11 (2006), No. 5. - 311-318.

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