Sim, Janet
      A model of customer satisfaction and retention for hotels / Janet Sim, Brenda Mak, David Jones.

KST: 4221-5; KST: 4221-4
* zadovoljstvo * preferencije
* znanstveni članak
* customer satisfaction * hospitality * ambience * customer retention * loyalty * intent to switch

* satisfaction * preferences

1. Mak, Brenda
2. Jones, David


U: Journal of quality assurance in hospitality & tourism. Vol. 7 (2006), No. 3. - 1-23.

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