Kozak, Metin
      Intentions and consequences of tourist complaints / Metin Kozak, Asli D. A. Tasci.

KST: 4221-5; KST: 3223-1-1; KST: 332-2
* zadovoljstvo * ponašanje potrošača * turistička destinacija - razni aspekti
* znanstveni članak
* customer satisfaction * customer complaints * customer management * repeat behavior * destination management

* satisfaction * consumer behaviour * tourism destination - diverse aspects

1. Tasci, Asli D. A.


U: Tourism analysis : an interdisciplinary journal. Vol. 11 (2006), No. 4. - 231-239.

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