Lee, Myong Jae
      Impact of an airline merger on customer satisfaction: the case of American Airlines / Trans World Airlines (TWA) merger / Myong Jae Lee, Morgan W. Geddie. - 2006.

KST: 2254; KST: 4221-5
* zračni promet * zadovoljstvo
* znanstveni članak
* airline merger * airline service attributes * customer satisfaction * AA/TWA merger

* air transportation * satisfaction

1. Geddie, Morgan W.


U: International journal of hospitality and tourism administration. Vol. 7 (2006), No. 1. - 47-61.

---