Mount, Daniel J.
      An empirical application of quantitative derived importance - performance analysis (QDIPA) for employee satisfaction / Daniel J. Mount.

KST: 216-2; KST: 2411
* kvaliteta u turizmu * ekonomika ugostiteljskog poduzeća, financije
* znanstveni članak
* importance-performance analysis (IPA) * derived importance-performance analysis (DIPA) * quantitative derived importance-performance analysis (QDIPA) * employee satisfaction * lodging industry * performance assessment

* quality in tourism * economics of catering enterprise, finances

U: Journal of quality assurance in hospitality & tourism. Vol. 6 (2005), No. 1-2. - 65-76.

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