Schoefer, Klaus
      Customer evaluations of tour operators responses to their complaints / Klaus Schoefer, Christine Ennew.

KST: 4221-5; KST: 4221-1; KST: 2423-1
* zadovoljstvo * percepcije * tour-operatori - grosisti
* znanstveni članak
* complaint * handling * tour operators * perceived justice * service failure * service recovery * tourism

* satisfaction * perceptions * tour-operators

1. Ennew, Christine


U: Journal of travel & tourism marketing OTPIS 2021. Vol. 17 (2004), No. 1. - 83-92.

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