Shanka, Tekle
      An investigation into the perceived importance of service and facility attrebutes to hotel satisfaction / Tekle Shanka, Ruth Taylor. - 2004.

KST: 4221-5; KST: 4221-1
* zadovoljstvo * percepcije
* znanstveni članak
* attributes * 3-star hotel * importance * perceptions * satisfaction

* satisfaction * perceptions

1. Taylor, Ruth


U: Journal of quality assurance in hospitality & tourism. Vol. 4 (2003), No. 3-4. - 119-134.

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