Fallon, Paul
      "Just trying to keep the customer satisfied": a comparison of models used in the measurement of tourist satisfaction / Paul Fallon, Peter Schofield.

KST: 4221-5; KST: 712
* zadovoljstvo * turistička statistika - teorija i metododološki problemi
* znanstveni članak
* tourist satisfaction * destination performance * predictive validity * factor analysis * multiple regression analysis

* satisfaction * tourism statistics - theory and methodological problems

1. Schofield, Peter


U: Journal of quality assurance in hospitality & tourism. Vol. 4 (2003), No. 3-4. - 77-96.

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