Janes, Patricia L.
      The use of importance performance analysis in the hospitality industry: a comparison of practices / Patricia L. Janes, Mary S. Wisnom.

KST: 2411; KST: 224
* ekonomika ugostiteljskog poduzeća, financije * ugostiteljstvo - izvansmještajni kapaciteti
* znanstveni članak
* Importance Performance Analysis * historical use * benchmarking * hospitality * leisure * recreation * evaluation

* economics of catering enterprise, finances * catering - nonaccommodation facilities

1. Wisnom, Mary S.


U: Journal of quality assurance in hospitality & tourism. Vol. 4 (2003), No. 1-2. - 23-45.

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