Yuksel, Atila
      Measurement and management issues in customer satisfaction research : review, critique and research agenda: Part two / Atila Yuksel, Fisun Yuksel. - 2001.

KST: 4221-5
* zadovoljstvo
* znanstveni članak

* satisfaction
* performance alone * attribute importance assessment * cultural differences * quantitative and qualitative research techniques * satisfaction programmes

1. Yuksel, Fisun


U: Journal of travel & tourism marketing OTPIS 2021. Vol. 10 (2001), No. 4. - 81-111.

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