Santos Arrebola, José L.
      Applications of the Rasch Model to customer satisfaction in the destination of Marbella / José L. Santos-Arrebola.

KST: 4221-5; KST: 3321; KST: 1023ES
* zadovoljstvo * destinacija * Španjolska
* znanstveni članak
* customer satisfaction

* satisfaction * destination * Spain
* Rasch Model * customer satisfaction/dissatisfaction * tourist destination

U: Journal of quality assurance in hospitality & tourism. Vol. 3 (2002), No. 1-2. - 35-51.

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