Organizational climate, perceived customer satisfaction, and revenue per available room in four- and five-star Australian hotels / Michael Davidson ... [et al.].

KST: 4221-5; KST: 2221; KST: 106
* zadovoljstvo * hotelijerstvo * Australija i Oceanija
* znanstveni članak

* satisfaction * hotel industry * Australia and Oceania
* organizational climate * hotels * customer satisfaction * revenue * REVPAR

1. Davidson, Michael
2. Manning, Mark L.
3. Brosnan, Peter
4. Timo, Nils


U: Tourism analysis : an interdisciplinary journal. Vol. 6 (2001), No. 2. - 123-137.

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