Toy, Dan
      Evaluating customer satisfaction: a contingency model approach / Dan Toy, Deborah Kerstetter, Robin Rager.

KST: 4221-5
* zadovoljstvo
* znanstveni članak

* satisfaction
* contingency modeling * customer satisfaction * leisure services

1. Kerstetter, Deborah
2. Rager, Robin


U: Tourism analysis : an interdisciplinary journal. Vol. 6 (2001), No. 2. - 99-108.

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