Laws, Eric
      Service problems, service crises and service disasters / Eric Laws.

KST: 2412; KST: 2413
* unutarnja organizacija ugostiteljskog poduzeća * management ugostiteljskog poduzeća
* znanstveni članak

* internal organization of catering enterprise * management of catering enterprise
* service crisis * service response * service recovery * adaptive organisations

U: Journal of quality assurance in hospitality & tourism. Vol. 2 (2001), No. 1-2. - 119-129.

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