Testa, Mark R.
      Predictors of service effort: an investigation of cruise line service workers / Mark R. Testa.

KST: 133; KST: 2253-1
* kadrovi i ljudski resursi * kružna putovanja
* znanstveni članak

* human resources * cruising
* employee attitudes * service effort * motivation * organizational commitment * job satisfaction

U: Journal of quality assurance in hospitality & tourism. Vol. 2 (2001), No. 1-2. - 11-27.

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