Sign.: 1, TC
Journal of quality assurance in hospitality & tourism. Vol. 2 (2001), No. 1-2
Inv. br.: č2002/042-1-2
Vision, value added, and variance, 1-10.
- Predictors of service effort: an investigation of cruise line service workers, 11-27.
- Converging services marketing and tourism approaches in satisfaction and service quality research, 29-48.
- Using performance measurements to explore the influence of service quality dimensions on customer's perception of overall value of a nature based tourism offer, 49-68.
- The importance of cultural distance in the perception of evaluation of service quality, 69-87.
- Total quality management and tourism and hospitality education: the case of Thailand, 89-103.
- Heritage management and control: the case of Egypt, 105-117.
- Service problems, service crises and service disasters, 119-129.