Laws, Eric
      Managing airline passenger satisfaction during a delay; a case study applying consumerist gap concepts / Eric Laws. - 2000.

KST: 2254; KST: 4221-5
* zračni promet * zadovoljstvo
* znanstveni članak

* air transportation * satisfaction
* airline delay * satisfaction * case study * consumerist gap

U: Journal of quality assurance in hospitality & tourism. Vol. 1 (2000), No. 4. - 61-71.

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