Is the UK hotel sector out of trouble?, 318-325.
Customer satisfaction and its measurement in hospitality enterprises, 326-339.
HRM, performance, commitment and service quality in the hotel industry, 340-348.
Measuring strategic planning effectiveness in hotels, 349-358.
Hotel performance and competitive advantage: a contingency appriach, 359-365.
A systems approach to performance measurement in hospitality, 366-376.