Worsfold, Philip
      HRM, performance, commitment and service quality in the hotel industry / Philip Worsfold. - 1999.

KST: 216-2; KST: 2221
* kvaliteta u turizmu * hotelijerstvo
* znanstveni članak

* quality in tourism * hotel industry
* human resource management * hospitality industry * service quality

U: International journal of contemporary hospitality management OTPIS 2019 - SVE. Vol. 11 (1999), No. 7. - 340-348.

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