International journal of contemporary hospitality management OTPIS 2019 - SVE. Vol. 11 (1999), No. 6
Inv. br.: č1999/068-6
Diversity management in practice
, 262-268.
Consumer research in the restaurant environment ; Part 2: Research design and analytical methods
, 269-286.
Measuring hotel quality: back to basics
, 287-293.
Promoting organizational effectiveness by defining managerial conduct
, 294-302.
Measuring total customer experience in museums
, 303-308.