Corporate change: education as a catalyst, 16-23.
Measuring quality gaps in hotels: the case of Crete, 24-30.
Smoking in the restaurant industry: time for a ban?, 31-36.
The importance of examining philosophical relationships between tourism and hospitality curricula, 37-42.
An examination of the organisational characteristics of selected German travel companies in Turkey, 43-50.
Waiting for service: the effectiveness of recovery strategies, 6-15.