Johns, Nick
      SERVQUAL and PAT: alternative disconfirmation approaches to the measurement of service quality in the foodservice industry / Nick Johns, Darren Lee-Ross, Phil Tyas. - 2000.

KST: 216-2; KST: 224
* kvaliteta u turizmu * ugostiteljstvo - izvansmještajni kapaciteti
* znanstveni članak

* quality in tourism * catering - nonaccommodation facilities
* market research * service quality * quality measurement * food-service * restaurants * statistical analysis * quantitative research * SERVQUAL * profile accumulation

1. Lee-Ross, Darren
2. Tyas, Phil


U: Journal of quality assurance in hospitality & tourism. Vol. 1 (2000), No. 1. - 13-29.

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