Mount, Daniel J.
      A factor analysis of internal service constructs in the lodging industry: the management factors / Daniel J. Mount.

KST: 216-2; KST: 2413
* kvaliteta u turizmu * management ugostiteljskog poduzeća
* znanstveni članak

* quality in tourism * management of catering enterprise
* service * quality * lodging industry * service models * internal factors

U: Journal of international hospitality, leisure & tourism management : a multinational & cross-cultural journal of applied research. Vol. 1 (1997), No. 2. - 45-65.

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