Zhao, Xinyuan (Roy)
      The investigation into the relationship between hospitality employees' work-family conflicts and their leisure intentionmpact of frontline employees' work-family conflict on customer satisfaction: the mediating role of exhaustion and emotional displays / Xinyuan (Roy) Zhao, Anna S. Mattila, Nei Na Ngan.

KST: 133-4; KST: 133-5; KST: 216-2; KST: 1043
* zaposlenici u ugostiteljstvu * posebna pitanja * kvaliteta u turizmu * Sjeveroistočna Azija
* znanstveni članak
* work-family conflict * customer satisfaction * exhaustion * emotional displays

* employees in catering industry * special issues * quality in tourism * North-East Asia

1. Mattila, Anna S.
2. Ngan, Nei Na


U: The Cornell Hotel and restaurant administration quarterly. Vol. 55 (2014), No. 4. - 422-432.

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