Rules of engagement: the role of emotional display rules in delivering conservation interpretation in a zoo-based tourism context / Aaron J. C. Wijeratne ... [et al.]. - 2014.

KST: 523-4; KST: 535-1; KST: 66; KST: 422; KST: 133-3; KST: 106
* zoološki vrtovi i akvariji, fauna * konzervatorstvo * turistička promocija i informiranje * psihologija turizma * zaposlenici * Australija i Oceanija
* znanstveni članak
* emotional labour * display rules * interpretation * conservation outcomes

* zoos and aquaria, fauna * heritage conservation * tourism publicity and information * psychology of tourism * employees * Australia and Oceania

1. Wijeratne, Aaron J. C.
2. Van Dijk, Pieter A.
3. Kirk-Brown, Andrea
4. Frost, Lionel


U: Tourism management : research - policies - practice. Vol. 42 (2014). - 149-156.

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