Minghetti, Valeria
      Measuring quality of information services: combining mystery shopping and customer satisfaction research to assess the performance of tourist offices / Valeria Minghetti, Emilio Celotto.

KST: 663-3; KST: 216-2; KST: 66; KST: 1023IT; KST: 1025AT
* turistički informativni centri * kvaliteta u turizmu * turistička promocija i informiranje * Italija * Austrija
* znanstveni članak
* tourist information office * information quality * mystery shopping * customer satisfaction * office performance

* tourist information centres * quality in tourism * tourism publicity and information * Italy * Austria

1. Celotto, Emilio


U: Journal of travel research. Vol. 53 (2014), No. 5. - 565-280.

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