He, Hongwei
      Moral disengagement of hotel guest negative WOM: moral identity centrality, moral awareness, and anger / Hongwei He, Lloyd Harris.

KST: 663-1; KST: 733-1; KST: 437-1; KST: 2221; KST: 1024GB
* učinkovitost promocije i usmena promocija * blog, društvene mreže, sadržaj koji stvara korisnik (UGC) * etika u turizmu * hotelijerstvo * Velika Britanija
* znanstveni članak
* moral identity * service failure * moral disengagement * moral awareness * anger * customer revenge

* tourism efficacity and word of mouth * blogs, social networks, user generated content (UGC) * ethics in tourism * hotel industry * United Kingdom

1. Harris, Lloyd


U: Annals of Tourism Research : a Social Sciences Journal. Vol. 45 (2014). - 132-151.

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