Harris, Lloyd C.
      'Ripping off' tourists: an empirical evaluation of tourists' perceptions and service worker (mis)behavior / Lloyd C. Harris.

KST: 133-4; KST: 133-5; KST: 1024GB
* zaposlenici u ugostiteljstvu * posebna pitanja * Velika Britanija
* znanstveni članak
* employee misbehavior * employee deviance * dysfunctional service * frontline tourist workers * tourist-oriented crime

* employees in catering industry * special issues * United Kingdom

U: Annals of Tourism Research : a Social Sciences Journal. Vol. 39 (2012), No. 2. - 1070-1093.

---