Wong, Jehn-Yih
      Emotional labor of the tour leaders: an exploratory study / Jehn-Yih Wong, Chih-Hung Wang.

KST: 133-3; KST: 216-2
* zaposlenici * kvaliteta u turizmu
* znanstveni članak
* emotional labor * tour leader * exploratory study

* employees * quality in tourism

1. Wang, Chih-Hung


U: Tourism management : research - policies - practice. Vol. 30 (2009), No. 2. - 249-259.

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